Cowboy Up in Southlake, Texas

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• Eric San Miguel

  Posted Jan, 20 2020

  I am giving this place a 1 star bc I had nothing but problems with them. When I first called to make an appointment, I tried explaining what I wanted done so that I know what time to be there . The receptionist told me I can tell them when I get there so I made an appointment for 4 30. I get there at 4 15. Once again I try to explain to the receptionist what I wanted but she told me not to tell her, tell the stylist. I waited until 4 45 before the receptionist finally had to go get a hair stylist to come get me...at 4 30 there was 3 stylist just cleaning or standing around . I also explained that this was my first time but I couldn't print out my 50 % off coupon. She said she would take care if it. I explained to the stylist what I wanted , hair cut, beard shaping, hand and arm message , facial....she then informed me that she could not do the facial bc there was not enough time. That she would give me a two step and not charge me. Which was really great but makes me upset bc this is why I tried explaining from the beginning what I wanted so I could have enough time. So now I get cheated out of the full service that I wanted. The stylist was superb....she did everything great....and that's why I give a 1 star, or else it would be 0. After I was finished. My bill was 147.00 , so I mention if that was with the 50 % discount. The receptionist said yes. I paid it but I find it hard to believe that I got a haircut, beard shaping, hand and arm message for 147.00 at 50 % off. So your telling me that it cost 294.00 to get those 3 things ? I will never go back...this location is out to scam you. Which is too bad for the stylist bc she was awsome.

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